Tuesday, January 5, 2016

Urgent Opening for Team Leader (Call Centre / BPO / KPO)

 Team Leader (Call Centre / BPO / KPO)

Job Details:

  • Managing the day to day functions of the corporate care team 
  • Effective resource planning and implementing call center strategies and operations. 
  • Setting performance targets for the team and ensuring the achievement of the same on regular basis 
  • Ensuring all relevant communications, records and data are updated and recorded. 
  • Advising clients on projects available. 
  • Monitoring random calls to improve quality, minimize errors and track operative performance. 
  • Reviewing the performance of staff, identifying training needs and planning training sessions. 
  • Preparation of daily, weekly & monthly reports for management review 
  • Handling the most complex customer complaints or inquiries and guide the team on how to handle such calls

Industry: Call Centre / BPO / KPO

Role Category: Team Leader/team management

1 Year Minimum Experience

Gender: Male

Vacancy: 2

Educational Requirements:   Diploma, Bachelor Degree

Desired Skills:

Team Leader, Team Head, Team Management, Team Handling, People Management, Team Building

Salary:15k to 20k

Location: Ashram Road

Email us - info@8vap.com
Call Us – 9879024822

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