Job
Details:
- Managing the day to day
functions of the corporate care team
- Effective resource planning
and implementing call center strategies and operations.
- Setting performance targets
for the team and ensuring the achievement of the same on regular
basis
- Ensuring all relevant
communications, records and data are updated and recorded.
- Advising clients on projects
available.
- Monitoring random calls to
improve quality, minimize errors and track operative performance.
- Reviewing the performance of
staff, identifying training needs and planning training sessions.
- Preparation of daily, weekly
& monthly reports for management review
- Handling the most complex
customer complaints or inquiries and guide the team on how to handle such
calls
Industry: Call
Centre / BPO / KPO
Role
Category: Team Leader/team management
1
Year Minimum Experience
Gender: Male
Vacancy: 2
Educational
Requirements: Diploma,
Bachelor Degree
Desired
Skills:
Team Leader, Team Head, Team Management, Team
Handling, People Management, Team Building
Salary:15k
to 20k
Location: Ashram
Road
Email us - info@8vap.com
Call Us –
9879024822
Apply Online
- http://www.8vap.com/job/1432